Frequently Asked Questions
Frequently Asked Questions
1. How long does delivery take?
We deliver within 5–10 business days. Once your order is dispatched you will receive a tracking number by email.
- United Kingdom: 5–10 business days
- Australia: 5–10 business days
2. Can I track my order?
Yes! As soon as your order is shipped, you will receive a tracking number by email so you can follow your order every step of the way.
3. How do I return an item?
Send an email to support@ortholeg.com with your order number and reason for return. Our team will respond within 24–48 working hours with return instructions.
4. Are there any return shipping costs?
Return shipping costs are the responsibility of the customer unless the item is defective, damaged or incorrectly sent. In that case we cover all return costs in full.
5. What payment methods do you accept?
We accept Visa, Mastercard, Google Pay, Apple Pay and Shop Pay.
6. What if I ordered the wrong size?
No problem! We will send you the correct size completely free of charge — no return needed. Simply email support@ortholeg.com with your order number and your foot length in cm.
7. How do I contact customer service?
Email us at support@ortholeg.com — we aim to respond within 24–48 working hours, Monday to Friday.